Insights
Useful thinking, clearly expressed.
Practical guidance for leaders buying technology, managing suppliers and keeping important digital change under control.
Who owns the architecture when all your technology is outsourced?
Suppliers own their products. Your organisation still needs to own the decisions between them.
Five questions to ask before appointing a membership CRM supplier
A convincing demonstration is only the start. Test the assumptions that determine whether the platform will work in your organisation.
Six warning signs that a digital project has become supplier-led
Suppliers should lead their delivery. Your organisation must still lead the outcomes, priorities and decisions.
What a safe AI pilot looks like without a data-science team
Start with a bounded workflow, known information and a clear human decision—not a tool looking for a problem.